LAKE FOREST, Calif. — Portfolio has named Lori Hallissey chief operating officer, effective Oct. 3. As part of the reinsurance and F&I product provider’s senior management team, Hallissey will be responsible for contract processing, claims management and IT, among other operational areas. She will have six director and manager direct reports and will in turn report to President and CEO Brent Griggs.

“I have known Lori for over 20 years and she has impressed me at every turn,” Griggs said. “She brings expertise, drive and a hands-on approach to her responsibilities. She is also very personable, which fits with the Portfolio corporate culture of being a fun but focused place to work. All of the stakeholders in Portfolio — dealers, consumers, agents and employees — will benefit from having Lori in this key position.”

“Portfolio may be the single most dynamic and exciting company in our industry,” Hallissey said. “Their growth over the past six years has been remarkable, and makes me want to contribute my best to the company’s ongoing success. I look forward to working with all the teams to assist in taking the company to the next level.”

Hallissey will work from Portfolio’s Lake Forest, Calif., headquarters. She previously served as vice president of operations and customer experience at Allstate Dealer Services in Jacksonville, Fla. She led a team of 75 that managed all aspects of vehicle service contract, GAP and ancillary product administration for new and current business.

Prior to joining Allstate, Hallissey was senior vice president of administration for Protective Asset Protection, where she led 210 employees in administering new and current business, technology conversions, vendor selection and implementation, tier one web support, customer service, and all claims activities and helped to integrate and administer business related to four acquisitions.

Hallissey began her career in 1989 at OwnerCare, a multistate dealer services general agency, and is a graduate of North Park University in Chicago. She has been a featured speaker and panelist at numerous industry events, including the P&A Leadership Summit and its precursor, the Vehicle Service Contract Administrators Conference.